Monarva

Faq

Frequently Asked Questions.

Domestic Shipping

How long does domestic shipping take?

Domestic shipping typically takes 3-4 business days after order processing.

Are there any domestic shipping restrictions?

We currently do not ship to PO Boxes or any FPO/APO addresses within the United States.

International Shipping

Does MONARVA offer international shipping?

At present, we do not offer international shipping. We are actively working towards expanding our shipping capabilities in the future.

Order Processing

How long does order processing take?

Orders are processed within 24-48 hours. Orders placed on weekends will begin processing on the following Monday, while orders placed on holidays will start processing the next business day.

Who is responsible if a package is lost or damaged during shipping?

MONARVA is not liable for any packages lost or damaged in transit. Once a package has been shipped, we are unable to reroute it. Please note that we do not offer Saturday shipping options.

Returns and Refunds

How do I return an item for a refund?

To initiate a return or refund, please contact us via email at info@monarva.com within 14 days of delivery, using the subject line “Return Refund Invoice #[order invoice no.]”.

When will I receive the invoice for my order?

All items must be returned in their original condition with tags still attached. Shoes should be tried on a carpeted surface and show no signs of wear. Items sent in dust bags must be returned inside the bags, as they are considered part of the product.

Is there a restocking fee?

Please be aware that a restocking fee of $30 will be deducted from your refund.

Order Cancellations and Address Changes

How can I cancel or change my order?

If you need to cancel your order or make changes to your shipping address, please call us at +1 858 380 5964 as soon as possible.

When can I make address changes?

Please note that address amendments can only be made before your order has been shipped. Once your order has been dispatched, we are unable to change or cancel the shipment with the courier.

Pre-Orders

Are estimated shipping dates for pre-orders guaranteed?

Shipping dates provided for Pre-Order items are estimates only and are not guaranteed. Due to factors beyond our control, such as production delays, shipping dates may be subject to change.

What happens if there are delays or cancellations for pre-ordered items?

All Pre-Order items are susceptible to potential delays and cancellations during the production process. We appreciate your understanding and patience.

Support

How can I contact customer support?

For any further assistance or inquiries, please do not hesitate to reach out to our dedicated support team. You can email us at info@monarva.com or call us at +1 858 380 5964. Our support hours are Monday to Friday, from 9:00 AM to 6:00 PM PST. We are here to assist you throughout your shopping experience with MONARVA.

Manufacturing (B2B )

At Monarva, we are proud to offer the lowest minimum order quantities (MOQ) in the industry for custom full-scale manufacture of leather goods. The exact MOQ for your design will be dependent on a number of factors so we would have to quote you on a case by case basis, however typically the MOQ per design is around 50 pieces.

Yes. There are a two options when it comes to sampling your designs. We can either produce a sample upon placement of a bulk order for free, or we can produce a paid sample as a single piece.

To avoid misinterpretation of your requirements, we use 3 step sampling process.

  1. Fit Sampling: Sample made with available material, with an objective to confirm product measurement and workmanship quality.
  2. Salesman Sampling (SMS): According to your original requirement, with an objective to negociate and finalize cost of production so that work orders can be placed.
  3. Pre-production Sampling (PPS): Minor changes to be made before production if required, with an objective to give final approval for mass production.

The whole sampling process might take 7-25 days + Courier time depending on level of design iteration. However, with all designs being made custom to your specifications, the lead time for samples can vary. For example, if you have custom embossed logos or require a specific type of leather that needs to be sourced, this can extend the time period for production. At Osfelle we will always do our best to meet any time constraints you may have. If you do have constraints, please discuss with us.

Bulk production lead time is around 4 weeks from the approval of a sample, however, this can vary with the workload and the individual designs. We will always endeavour to meet lead times imposed by customers, and if you do have a time constraint you would like us to consider please do discuss it with us at the time of ordering.

We value our customers and their intellectual property, and will always ensure that all discussions between yourself and Osfelle are kept confidential. We are happy to work with non-disclosure agreements and we would never share your designs with anyone other than those within our organisation and with those related to the manufacturing of your goods. Please do let us know if you would like to discuss how we protect your intellectual property further.

When more items are ordered within a single design, we are able to offer increased economies of scale, since we are able to obtain better rates on bulk raw materials for example. This means that as you order more items, the price per unit will inevitably improve, allowing you to make better margins when retailing or reselling.

It is possible that upon receipt of your goods they could be subject to import duty or import vat; charges which are imposed by the customs authorities of some countries. The amount of import duty will depend on the delivery destination, the value of the items and the products themselves. We are happy to discuss with you any duties which may be imposed by customs in advance of your order being delivered.

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